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Terms and Conditions

  • It is a condition of booking that customers give an email address, as well as a phone number, when booking. This is to enable contact to be made in relation to the booking such as rescheduling and cancellations. Customers will also be given the choice of opting in to receive marketing communications.

  • It is the customer’s responsibility to ensure that emails and junk folders are checked for communication from our box office as refunds or credits cannot be made after the performance date.

  • Ticket collections must be made at least 15 minutes before the performance starts.

  • For half an hour before the start of a show, priority at box office, is given to ticket collections. Patrons wishing to make future bookings must do so before this time.

  • Latecomers will not be admitted until a suitable break. If there is no suitable break admission will be refused. If admitted latecomers may be required to sit in alternative seats.

  • Mobile phones, pagers and digital alarms must be switched off in the auditoria.

  • Photography and the use of video or audio recording equipment is not permitted in the auditoria.

  • Unpaid reservations will only be made for groups of 10 or more and held for 5 working days before being released.

  • Tickets for unreserved seating or standing events cannot be reprinted. Reprints for seated tickets are at the discretion of management.

  • When purchasing/collecting a discounted ticket, patrons must provide adequate proof of concession on request.

  • Where a special offer applies after sales have started, retrospective discounts cannot be applied to existing bookings.

  • Refunds and exchanges are not permitted, unless an event is cancelled or significantly altered.

  • The Brunton prefers to operate a cashless ticketing system. However we appreciate that some people need to pay in cash. Cash will therefore be accepted but in the event of a refund, this will be made onto a debit or credit card.

  • Refunds or exchanges will not be issued after an event has passed, due to non attendance.

  • In the event a show is cancelled or significantly altered, patrons will be issued with the face value of the ticket. 

  • All transactions are subject to a non-refundable transaction fee.

  • Management reserve the right to cancel bookings, which are reasonably believed to have been booked under fraudulent circumstances.

  • The Management reserves the right to refuse admission and on occasion conduct security searches to ensure the safety of patrons.

  • The Management reserves the right to change artist(s) and substitute or cancel any performance.

  • Many events at The Brunton are promoted by external companies. This means we must abide by their policies on refunds, exchanges, lost tickets etc.

Data Protection

The Brunton operates in accordance with the Data Protection Act.

We collect your data for operational, marketing and sales analysis reasons. We do not share you data without your consent. You can ask us for a copy of our Privacy Statement or read it online. You can change your preferences at any time. If the promoter of an event wishes access to your transaction data, you will be given the opportunity to let us know whether you want them to receive this when you book.

Disclaimer

The Brunton makes every effort to ensure the accuracy of the information on this website but will not be held responsible for any loss, damage, or inconvenience arising in any way whatsoever from the use of this website and does not warrant that functions contained in the website content will be uninterrupted or error free.

The Brunton reserves the right to change, improve, substitute, or remove any material stored on this website without notice and at any time.
The Brunton reserves the right to suspend, restrict, or terminate the accessibility of this website without notice and at any time.
Any downloaded material and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of Scotland. Any dispute transpiring from these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Scottish Courts.

The Brunton takes no responsibility for comments or views expressed by individuals on this website.

Cookies

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act.

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. More information on this can be found from the link below.

What are cookies?

Cookies are small files left behind on your computer when you visit a website. This allows sites to recognise who you are and do things like personalising webpages for you or keep you logged in to a secure area of the site. Because of privacy concerns, many users choose to limit how cookies are stored. To find out more about cookies, including how to control and delete them, please visit the allaboutcookies.org website.

How we use cookies

If you register on our site, a cookie is stored to keep you signed in when you do so.

To see how you use our site

We use Google Analytics to help analyse the use of our website. This tool stores cookies on your machine to collect standard visitor behaviour information in an anonymous form. The information collected (including your IP address) is sent to Google. We can then log in to Google and evaluate what pages you look at.

We do not collect any information that personally identifies visitors to our site. We do not associate any data gathered from this site with any personally identifying information from any source as part of our use of Google Analytics. Also, Google will not associate your IP address with any other data they hold.

If you do not want to be tracked by Google Analytics across all websites, add an opt-out browser tool from Google.

Our websites and the cookies that are set

This website – Google Analytics cookies, session cookie

Third party cookies

There are a number of pages on our site which embed videos, images, maps and other content from third party sites. Cookies placed on your computer by third party sites are not controlled by us and we do not control how these third parties use cookies.